How do I know if I have a defect or just natural wear?Updated a month ago

It can sometimes be tricky to tell the difference between a product "settling in" and a genuine manufacturing defect. Here is a quick guide to help you distinguish between the two:

Natural Wear and Aging

As you live with your furniture, some changes are completely normal and expected. These are not considered defects and include:

• Softening: Just like a new pair of shoes, foam and cushions will naturally soften over time as they are broken in.

• Minor Pilling: Small bobbles on fabric surfaces often occur with use but can be easily removed with a fabric shaver.

• Puddling or Fabric Stretching: Slight ripples in the fabric after sitting are normal as the materials adjust to your shape.

• Natural Variations: Unique timber grains, minor color differences between dye batches, or the natural scent of new materials.

• Minor Settling: Indentations in foam or cushioning that are less than 25 mm deep.

Manufacturing Defects

A defect is typically something that happened during the making of the product or a failure of the material itself. You might have a valid warranty claim if you notice:

• Structural Failure: Significant sagging, broken frames, or components that don't fit together as designed.

• Significant Indentations: Foam or cushioning that settles more than 25 mm and doesn't bounce back.

• Component Malfunction: Zippers that don't close, seams that come apart prematurely, or hardware that fails during normal use.

• Material Flaws: Large gaps in plywood edges or severe discoloration that isn't related to light exposure or cleaning.

If you’re still unsure, the best thing to do is take a few clear photos and send them to us at [email protected]. Our team can take a look and let you know if what you're seeing is a natural part of the product's life or something we need to fix!