How do I make a warranty claim?Updated 10 months ago

Please reach out to us on our Koala "Contact Us" page so we can help get any issues sorted! We will require the following information from you regarding:

• Details of the defect
• Proof of purchase
• Clear photos of the defect and
• Clear photos of the product or ID label

Koala will make every effort to promptly review your claim. If we determine that your claim is valid, we will repair or replace (as applicable) your product. If your item is discontinued or not available, we may elect to replace your original product with a similar alternative.

The warranty applies from the date you receive your product and will not restart from the date of any replacement or repair. The replacement or repaired product will get the benefit of the remainder of the original warranty period.