I’m missing a part - can you send a replacement?Updated a month ago

There is nothing more frustrating than being ready to build your new furniture only to find a piece is missing. Don't worry, we’ll get that sorted for you quickly.

Please reach out to us on our Koala "Contact Us" page so we can get the right part sent out to you. To help us identify exactly what's missing, please provide:

• Details of the missing part: Use the assembly instructions to let us know the specific part name or letter.

• Proof of purchase: Your order number or confirmation email.

• Clear photos of the product or ID label: This helps us track down what may have happned.

Once we have those details, we will make every effort to promptly review your request and ship the missing piece out to you so you can finish your setup!