What isn't covered by the Koala Warranty?Updated 10 months ago

The following are not covered by the Koala Warranty:

• Normal wear and tear, including minor pilling, puddling, fading, stains and discolouration and normal softening of the product;
• Natural characteristics of the product or material such as shedding of some natural fibres;
• Environmental factors outside of Koala’s control such as excessive moisture, heat and cold that cause damage or impair function to the product such as but not limited to mould;
• Where products designed for indoor use are stored or used in an outdoor environment;
• Minor changes, movement or settling of foams or cushioning layers that may cause visible or unseen indentations of less than 25 mm;
• Natural variation or characteristics in materials such as, but not limited to colours, timber grain and features, minor gaps in plywood edges, variation in batch dyes, weaving processes and odours;
• Damage caused by improper use (such as damage caused by pets), cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions;
• Damage caused by alterations or modifications made to the product or where the product is used in an abnormal manner and/or not for its intended purpose;
• Damage caused by a 3rd party product such as but not limited to another retailer’s bed bases or mattresses;
• Products used for commercial purposes;
• Any products sold as seconds, returns or similar, or where the defect has been drawn to the customer’s attention when it was purchased;
• Any consequential or incidental damage.