I placed an order but haven't received a confirmation emailUpdated 2 months ago

Your confirmation email is sent the moment your order goes through. If it hasn't arrived:

• Check your spam or promotions folder.
• Check the email address you entered at checkout. A typo is the most common reason a confirmation goes missing, and we can fix it and resend it.

If you've been charged and still can't find it, get in touch with your full name, the email address you used, your delivery address and roughly when you ordered. We'll locate the order, resend your confirmation and give you your order number.