Managing Your Order
Life happens! If you need to update your address, change your delivery date, or make a tweak to your order before it hits the road, here is how to get it sorted without the stress.
How do I update my delivery address?
You can update your address on our Delivery and Shipping page if your order hasn't shipped yet. If it’s already on the road, email us at [email protected] and we'll try to redirect it for you!
Can I reschedule or delay my delivery?
Need to reschedule, delay or postpone your delivery? Choose a later window at checkout, or change your delivery window after ordering from our Delivery and Shipping page.
How do I add an item to an existing order?
To add a new piece to your current order, just email us at [email protected]. Keep in mind that we can’t split orders, so your items will all ship together whenever the final piece is ready!
How do I cancel a specific item but keep the rest of my order?
If you want to cancel just one part of your order, send us an email at [email protected]. We'll help you remove the item and get your refund sorted while keeping the rest of your order on track.
I forgot to use my discount code - can you apply it now?
Missed the discount box? No dramas! Just email [email protected] with your order number and the code, and we'll help you apply it to your purchase.
Can I change the fabric or color of my sofa after ordering?
Decided on a different look? No worries! Email us at [email protected] and we can swap any items on your order for a different color or fabric before they ship out.
Can I change or cancel my order after it's placed?
Yes, you can change or cancel your order! We recommend emailing [email protected] as fast as possible so we can catch it before it ships, though we can still help even if it's already on its way.
I placed an order but haven't received a confirmation email
Check spam and the email address you entered at checkout (typos are the usual cause). If you've been charged and still have nothing, send us your name, email, delivery address and order time and we'll find it and resend it.
Where can I find my order number?
You'll find your order number in your confirmation email. If that's gone missing, just shout out to our team with your email, delivery address, or phone number, and we'll track it down for you!