General Questions

Product Questions

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Koala

Byron Sofa Bed

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Byron Sofa Beds

Byron Sofa Bed Generation 2

Do you have a Martindale rating?

Can I purchase additional or replacement covers separately?

How do I care for/clean my sofa covers?

Are replacement covers available in multiple colors?

What is the water-resistant treatment?

Why does my Koala Sofa Bed cushion look uneven after unboxing?

Can I sleep on my Koala Sofa Bed every night?

Can I sleep on my Koala Sofa Bed as soon as it arrives?

What size sheets should I use on my Koala Sofa Bed?

Can the Ottoman be connected to the sofa like a chaise?

Does the sofa bed come with an ottoman?

Is it easy to assemble and disassemble?

How much weight can the sofa hold?

Koala Sofa Bed Generation 4

Koala Sofa Bed

Assembly/Care

Koala Sofa Bed Generation 3

Koala Sofa Beds

Are the removable covers machine washable?

Why does my Byron Sofa Bed cushion look uneven after unboxing?

Can I sleep on my Byron Sofa Bed as soon as it arrives?

What size sheets should I use on my Byron Sofa Bed?

Byron Sofa Bed Generation 3

Can a Bangalow Ottoman be connected to the Bangalow Modular Sofa?

How many configurations can I create with the Bangalow Modular Sofa?

Configurations

How do I protect and clean my Bangalow Modular Sofa?

Can I remove the covers on the Bangalow Modular Sofa?

Can I swap covers on the Bangalow?

How secure are the brackets that connect the Bangalow Modular Sofa modules?

Bangalow Sofa Assembly

What are the materials of the Bangalow Modular covers?

Will my Bangalow slide or slip on my flooring?

What is the weight capacity for the Bangalow Modular Sofa?

How much does each box weigh?

Bangalow Modular Sofa

Koala Sustainability & Responsibility

Sustainable Materials

Designed in Sydney

About Koala

What is Koala's return policy?

How does the 120-day trial work?

Do I need to pay before the 120-day trial is over?

How do I submit a request to return my product?

What do you do with returned products?

How long will it take to receive my refund?

I bought my product from a friend, can I return it for a refund?

In what condition do you accept returns?

Returns & 120-day Trial

What does the Koala Warranty cover?

What isn't covered by the Koala Warranty?

How do I make a warranty claim?

Warranty

Delivery & Shipping

What is the option to pay in installments on Shop Pay?

How do flexible payments work?

Are there late fees?

What if I miss an installment payment?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Financing

Do you have a showroom?

Do you have any discounts?