Our Aussie team based in LA are here to help!

Need more help? Submit your request and we will get back to you as soon as possible.

Our Aussie team based in LA are here to help! 
Monday to Friday 9am - 5pm (PST)

Home

Shop Sofa Beds

Our Story

Koala

Koala Help Center

Koala Sustainability & Responsibility

Sustainable Materials

Designed in Sydney

About Koala

Byron Sofa Bed Assembly

How do I protect and clean my Byron Sofa Bed?

Are the Byron Sofa Bed covers removable?

I just assembled my Byron Sofa Bed, and it doesn’t look right.

Assembly/Care

Can I sleep on my Byron every night?

Byron vs. Koala Sofa Bed: What’s the Difference?

General Questions

What is the weight capacity of the Byron Sofa Bed?

How much does the Byron Sofa Bed weigh?

I want to buy an Ottoman to match! What are the dimensions?

What is the Byron's height from the ground (mattress + platform)?

What are the dimensions of the Byron Sofa Bed when assembled?

Product Questions

Byron Sofa Bed

Koala Sofa Bed Assembly

How do I protect and clean my Koala Sofa Bed?

Are the Koala Sofa Bed covers removable?

Do I need tools to assemble the Koala Sofa Bed?

I just assembled my Koala Sofa Bed, and it doesn’t look right.

Can I sleep on my Koala every night?

Koala vs. Byron Sofa Bed: What’s the Difference?

Is it normal for the Koala Sofa Bed have a scent after unboxing?

When can I start using my Koala Sofa Bed mattress?

Do regular fitted sheets and bedding fit on the Koala Sofa Bed?

What is the recommended weight capacity of the Koala Sofa Bed?

How much does the Koala Sofa Beds weigh?

What are the dimensions of the 46" Koala Sofa Bed when assembled?

What are the dimensions of the 64" Koala Sofa Bed when assembled?

What are the dimensions of the 70" Koala Sofa Bed when assembled?

Koala Sofa Bed

Can a Bangalow Ottoman be connected to the Bangalow Modular Sofa?

How many configurations can I create with the Bangalow Modular Sofa?

Configurations

How do I protect and clean my Bangalow Modular Sofa?

Can I remove the covers on the Bangalow Modular Sofa?

Can I swap covers on the Bangalow?

How secure are the brackets that connect the Bangalow Modular Sofa modules?

Bangalow Sofa Assembly

What are the materials of the Bangalow Modular covers?

Will my Bangalow slide or slip on my flooring?

What is the weight capacity for the Bangalow Modular Sofa?

How much does each box weigh?

Bangalow Modular Sofa

Our Products

What is Koala's return policy?

How does the 120-day trial work?

Do I need to pay before the 120-day trial is over?

How do I submit a request to return my product?

What do you do with returned products?

How long will it take to receive my refund?

I bought my product from a friend, can I return it for a refund?

In what condition do you accept returns?

Returns & 120-day Trial

What does the Koala Warranty cover?

What isn't covered by the Koala Warranty?

How do I make a warranty claim?

Warranty

Delivery & Shipping

What is the option to pay in installments on Shop Pay?

How do flexible payments work?

Are there late fees?

What if I miss an installment payment?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Financing

Do you have a showroom?

Do you have any discounts?