My delivery is delayed or late. What happens now?Updated 5 days ago

While we do everything we can to fulfill every order within our customers’ selected delivery date and timeframe, unfortunately, some circumstances are beyond our control and may occasionally cause delays. These can include shipping disruptions, severe weather, or other unforeseen events that affect our normal operations.

As soon as we become aware of a delay, we notify affected customers and provide the earliest updated delivery date available. If we receive any further updates regarding your order, we will contact you again as soon as possible.

If you have received a notification advising you of a delay to your Koala products, we sincerely apologize for the inconvenience. Please know that we are doing everything we can to get your order to you as soon as possible.

If we’re able to ship your order earlier than the revised delivery date, we’ll contact you again with the good news.

If you would like to make any changes to your order, please submit a request and our team will be happy to assist however we can.