Shipping Questions
Got a question about the journey from our warehouse to your front door? Here is the lowdown on where we ship, what it costs to get there, and how we handle deliveries to different types of homes across the country.
How much does shipping cost?
Standard shipping is free to the 48 contiguous states. White Glove Delivery & Assembly is an optional extra, with the price shown at checkout before you pay.
Where do you ship? Do you ship to Canada, Alaska or Hawaii?
We deliver to all 48 contiguous US states. We can't ship to Alaska, Hawaii, Canada or other international addresses at this time.
Do you ship to P.O. Boxes or APO addresses?
We cannot ship to P.O. Boxes or APO addresses. Please use a physical street address at checkout to avoid your order being blocked and delayed.
Can I request a specific shipping carrier?
Most orders ship via FedEx (2–7 days), while our Wanda, Byron, and Torquay chaise models ship via LTL (7–21 days) with scheduled delivery. If you'd like to upgrade your FedEx order to a scheduled LTL delivery, just email us!
Do you offer white-glove delivery or assembly services?
Yes. Add White Glove Delivery & Assembly at checkout: room-of-choice delivery, full assembly and packaging removal. You'll see the price at checkout before you pay. White Glove orders ship by freight in the 7 to 21 day window.
What should I do if my tracking hasn't updated in a few days?
Tracking usually updates within 2 days as your order moves through the network. If your link hasn't updated for more than 2 days or your delivery window has passed, let us know and we'll look into it for you!
My tracking says "Delivered" but I don't see my boxes - what now?
Check your tracking link first - there is usually a photo showing exactly where the driver left your boxes. If there’s no photo or you don't recognize the location, send us an email at [email protected] and we'll help you out!
How are my items packaged for shipping?
Our items ship in multiple boxes to make handling easier. Boxes sometimes arrive separately, so please allow 48 hours for the full order to arrive before reaching out!
My delivery is delayed or late. What happens now?
Order delayed, or got an email about a delay? Here's why delays happen, how we'll keep you updated with your new delivery date, and how to change your order if you need to.