My tracking says "Delivered" but I don't see my boxes - what now?Updated a month ago

It can be a bit stressful when your tracking shows "Delivered" but there’s no sign of your new pieces. The first thing to do is check your tracking link for a delivery photo. Most carriers will snap a picture of exactly where they left the boxes, which can help you track them down if they’ve been tucked away in a safe spot.

If your tracking doesn't include a photo, or if you don't recognize the area in the picture provided, please reach out to us at [email protected] right away. We’ll get in touch with the carrier to investigate and help you find your delivery!