From our durable Classic collection to the ultra-soft premium, find the perfect color and texture for your home.

We want your sofa to feel as good as it looks, so we offer six colors across two distinct fabric types.First, we have the Classic collection, which is our quality basic option. This is the choice for a classic, durable feel that doesn&apos;t compromise on quality. It comes in Pearl Moon, Bronzed Aussie, and Midnight Mocha.If you are looking for something even more luxurious, our premium collection offers an ultra-soft choice for that extra &quot;sinking-in&quot; feeling. You can find this one in Forest Dawn, Moonlit Silver, and Silver Sand.No matter which collection you pick, you are getting a fabric designed to look great and stand up to the rigors of daily life.

What kind of fabrics can I choose from?

Want a fresh look? The Torquay features replaceable and upgradable covers so your style can evolve with you.

Absolutely! We know your style might change over time, so we built the Torquay to be as flexible as you are.The sofa features completely replaceable and upgradable covers, which means you can update your color palette or refresh the look whenever you feel like it.Whether you&#x2019;re looking to swap to a different fabric type or just want a brand-new color for a new season, you can simply order new covers without needing a whole new sofa.It&#x2019;s the perfect way to keep your living room feeling fresh and new for years to come.

Can I swap out my covers for a new look later?

From kids to pets, our fabrics are built for it all with commercial-grade durability.

You can rest easy knowing your sofa is built to handle the hustle and bustle of a busy home.Both of our fabric types have been rigorously tested for over 45,000 rubs in abrasion resistance.To put that into perspective, this meets commercial-grade standards, meaning it&#x2019;s designed to stay looking great even in high-traffic areas.Whether it&apos;s movie nights, pets, or just daily lounging, our fabrics are up to the task and ready for years of use!

Will these fabrics stand up to daily life?

Spills happen! Luckily, our fabrics are treated to resist water-based stains and are fully washable for those bigger messes.

We know that life can be a little messy sometimes, especially in the living room.That is why both our Classic and Premium fabrics are specially treated for resistance to water-based stains. This helps protect your sofa against those accidental daily spills, giving you a bit of extra time to wipe them away.For anything else life throws your way, the covers are also completely washable.You can enjoy your space without the stress, knowing your fabric is designed to handle the ups and downs of real life.

Are the fabrics water-resistant?

Our Aussie team based in LA are here to help!

Need more help? Submit your request and we will get back to you as soon as possible.

Our Aussie team based in LA are here to help! 
Monday to Friday 9am - 5pm (PST)

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Our Story

Koala

Find your perfect match. Details on our fabric range, durability, and how to customize your vibe.

Fabrics & Customization

Our Modular Range

The Torquay Modular

How can I contact the customer service team?

Do you have a phone number I can call?

Can I change or cancel my order after it's placed?

How can I leave a review or share my feedback?

Where can I find my order number?

What are your holiday or sale period response times?

Get in Touch

Where are the legs and hooks hidden?

Do the modules arrive pre-covered?

Do I need my own tools to build it?

Is it easy to move if I rearrange my room?

Do you have an assembly guide I can follow?

Shipping & Assembly

Help! My new covers are a bit wrinkled

What’s the best way to clean my covers?

Should I wash my covers inside out?

Care & Maintenance

What makes the Torquay so comfy?

Tell me about your eco-friendly certifications.

Are your fabrics free from "nasties" and chemicals?

Comfort & Safety

How big is my sofa once it's all put together?

Wait, my covers arrived unassembled - is that normal?

How do the modules stay together? Are the brackets secure?

Is it easy to build (and take apart) by myself?

What is a Bouclé (and what on earth is a Demi-Bouclé)?

I heard 100,000 Martindale is the best - how do your fabrics score?

Can a Bangalow Ottoman connect to my sofa, or does it stand alone?

Does the Ottoman or Chaise have hidden storage?

Can I toss my covers in the washing machine?

How do I stop my sofa from sliding around on my floor?

The Bangalow Modular

How much weight can modular sofas handle?

How many different ways can I set up my modular sofa?

Can I add more pieces later to make my sofa bigger?

Can I buy extra or replacement covers in different colors?

Can I remove the whole sofa cover, or just the cushions?

What is the best way to spot-clean and care for my sofa?

Can I use a fabric protector or other cleaning products?

General Modular Questions

When will my order arrive?

Can I choose a specific delivery date or time?

Why is my order arriving in multiple shipments?

What if I’m not home to receive my delivery?

My delivery window starts tomorrow, but I still don’t have tracking. What should I do?

Tracking & Delivery Windows

How much does shipping cost?

Do you ship to P.O. Boxes or APO addresses?

Can I request a specific shipping carrier?

Do you offer white-glove delivery or assembly services?

What should I do if my tracking hasn't updated in a few days?

My tracking says "Delivered" but I don't see my boxes - what now?

How are my items packaged for shipping?

How long does shipping take?

Shipping Questions

What payment methods do you accept?

Do you offer "Buy Now, Pay Later" options?

More on Shop Pay Installments: Payments, Late Fees, and Missed Payments.

Can I use multiple payment methods for one order?

Do you have any discounts?

Payment Options & Security

How do I update my delivery address?

Can I delay my delivery if my house isn't ready?

How do I add an item to an existing order?

How do I cancel a specific item but keep the rest of my order?

I forgot to use my discount code - can you apply it now?

Can I change the fabric or color of my sofa after ordering?

Managing Your Order

Shipping, Delivery & Payments

Whats Koala's return policy?

How does the 120-day trial work?

How do I start a return?

What do you do with returned products?

I bought my product second-hand from a friend, can I return it for a refund?

In what condition do you accept returns?

Are there any return shipping fees?

How long does a refund take to process?

Can I exchange my item for a different colour or model?

120-Day Trial

What is covered under my warranty?

What is not covered by the Koala warranty?

How do I make a warranty claim?

Warranty & Quality

What should I do if my order arrives damaged?

How do I know if I have a defect or just natural wear?

I’m missing a part - can you send a replacement?

Faults & Damages

Returns & Warranties

Do you have any showrooms where I can test-sit a sofa?

Can I order fabric swatches to see the colours in my home?

Where are Koala products designed and made?

Do you offer a removal service for my old furniture?

Can I sign up for the mailing list to be the first to know about sales?

What should I do if I spot an issue with an ad or think there’s some misinformation?

General Enquiries

Do you have a Martindale rating?

Can I purchase additional or replacement covers separately?

How do I care for/clean my sofa covers?

Are replacement covers available in multiple colors?

What is the water-resistant treatment?

Why does my Koala Sofa Bed cushion look uneven after unboxing?

Can I sleep on my Koala Sofa Bed every night?

Can I sleep on my Koala Sofa Bed as soon as it arrives?

What size sheets should I use on my Koala Sofa Bed?

Can the Ottoman be connected to the sofa like a chaise?

Does the sofa bed come with an ottoman?

Is it easy to assemble and disassemble?

How much weight can the sofa hold?

Koala Sofa Bed Generation 4

Koala Sofa Bed

Assembly/Care

Koala Sofa Bed Generation 3

Are the removable covers machine washable?

Why does my Byron Sofa Bed cushion look uneven after unboxing?

Can I sleep on my Byron Sofa Bed as soon as it arrives?

What size sheets should I use on my Byron Sofa Bed?

Byron Sofa Bed Generation 3

Byron Sofa Bed

How big is the Wanda Chaise sofa bed?

Which side is the chaise positioned on?

Where are my back cushions?

What is the weight capacity of the Wanda?

The handles on the slide - out frame are stuck under the cushion - how do I reach them?