Yes. All our fabrics are developed in-house, so you won't find the exact designs anywhere else.

They sure are! All of our textiles are developed in-house specifically for our products, so you won&#x2019;t find our exact designs anywhere else.We take huge pride in creating fabrics inspired by the iconic Aussie scenery. While you might spot something similar in the wild, there is no direct hex code or exact color match out there - our palettes are uniquely Koala.It&#x2019;s worth noting that while fabrics can be copied by others in the industry, our specific textures and custom-blended tones are made to be one-of-a-kind.

Are Koala fabrics exclusive to Koala?

Some of the yarn in your fabric is made from post-consumer or post-industrial waste that would otherwise go to landfill.

At Koala, we design with the earth at the forefront, and &quot;recycled content&quot; is a huge part of that mission.It simply means that some of the yarns used to make your sofa&apos;s fabric started out as post-consumer or post-industrial waste. Instead of letting that waste head to a landfill, we repurpose it into high-quality yarn.Anywhere possible, we aim to use sustainable materials that are both great for the planet and great for you. So, when you&#x2019;re relaxing on your sofa, you can feel good knowing you&#x2019;re sitting on a product that&#x2019;s giving waste a second, much more comfortable life.

What does "recycled content" mean in Koala fabrics?

Yes. Free fabric swatch packs are available for all our sofa bed and sectional ranges. Email us your name, phone number, shipping address and the range you'd like, and we'll send a pack by USPS.

Yes. We offer free fabric swatch packs so you can see and feel the colors in your own home before you buy.Available packs Swatch packs come by product range, not by individual color. Each pack includes the fabrics in that range:<ul><li>Koala Sofa Bed (4th Gen)</li><li>Byron Sofa Bed (3rd Gen)</li><li>Wanda Sofa Bed</li><li>OG Sofa Bed</li><li>Tamarama Sectional Sofa</li><li>Torquay Sectional Sofa</li><li>Bangalow Sectional Sofa</li></ul>Brand-new colors can take a little while to be added to the packs. If there&apos;s a particular color you&apos;re after, let us know and we&apos;ll tell you whether it&apos;s included.How to order Swatches aren&apos;t available to order on our website yet, so we&apos;ll set one up for you. Email <a href="mailto:gday@koala.com">gday@koala.com</a> or <a href="https://us.koala.com/pages/contact">submit a request</a> with:<ul><li>Your full name</li><li>Your phone number and email</li><li>Your shipping address</li><li>Which swatch pack (or packs) you&apos;d like</li></ul>Your swatches ship by USPS and usually arrive 3 to 5 business days after they&apos;re sent. We&apos;ll email you tracking when they&apos;re on the way.

Can I order free fabric swatches?

Buying online is tough. Not sure which sofa fits your vibe or how to measure your space? We’ve put together everything you need to help you choose the perfect piece and style it like a pro.

Buying Guides & Inspiration

Guides on our classic, fan-favourite models.

Koala Sofa Bed

Everything you need to know about the Byron style and setup.

Byron Sofa Bed

Experience the 4-1 ultimate sleeper that transitions effortlessly between a supportive full sleeper, a relaxed day bed, a spacious chaise, and a stylish sofa.

Wanda Sofa Bed

OG Sofa Bed

Get to know the ins and outs of the Torquay collection. From layout ideas to assembly tips and cover info, these guides will help you make the most of your Torquay modular sofa!

Torquay Sectional Sofa

Tamarama Sectional Sofa

Everything you need to know about our most versatile range. Whether you’re looking to build your dream setup or want to know how the modules connect, we’ve got the lowdown on all things Bangalow right here.

Bangalow Sectional Sofa

Not sure where to start with modular furniture? We’ve rounded up the most common questions about measuring your space, comparing different styles, and how to grow your sofa over time.

General Product Questions

Our Aussie team based in LA are here to help!

Need more help? Submit your request and we will get back to you as soon as possible.

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Monday to Friday 9am - 5pm (PST)

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Koala

Everything you need to know about our Bangalow and Torquay modular collections, from finding the right fit to switching up your layout.

Our Products

When will my order arrive?

Can I choose a specific delivery date or time?

Why is my order arriving in multiple shipments?

What if I’m not home to receive my delivery?

My delivery window starts tomorrow, but I still don’t have tracking. What should I do?

Will the sale affect my delivery window?

Is it in stock, and when will my order ship?

Where is my order? Track your order

Only some of my boxes arrived. Where's the rest of my order?

Tracking & Delivery Windows

How much does shipping cost?

Where do you ship? Do you ship to Canada, Alaska or Hawaii?

Do you ship to P.O. Boxes or APO addresses?

Can I request a specific shipping carrier?

Do you offer white-glove delivery or assembly services?

What should I do if my tracking hasn't updated in a few days?

My tracking says "Delivered" but I don't see my boxes - what now?

How are my items packaged for shipping?

My delivery is delayed or late. What happens now?

Shipping Questions

How do I update my delivery address?

Can I reschedule or delay my delivery?

How do I add an item to an existing order?

How do I cancel a specific item but keep the rest of my order?

I forgot to use my discount code - can you apply it now?

Can I change the fabric or color of my sofa after ordering?

Can I change or cancel my order after it's placed?

I placed an order but haven't received a confirmation email

Where can I find my order number?

Managing Your Order

Orders & Delivery

Which Koala sofa bed is right for me?

Which sectional sofa is right for me? Tamarama vs Torquay vs Bangalow

What's the difference between the Koala Sofa Bed Generation 3 and Generation 4?

Koala Sofa Bed (Gen 3) vs. Byron Sofa Bed: What's the difference?

Are the Koala Sofa Bed (Gen 4) covers removable and machine washable?

How do I care for and clean my Koala Sofa Bed (Gen 4) covers?

Why does my Koala Sofa Bed (Gen 4) look uneven after unboxing?

Can I sleep on my Koala Sofa Bed (Gen 4) every night?

Can I sleep on my Koala Sofa Bed (Gen 4) as soon as it arrives?

What size sheets fit the Generation 4 Koala Sofa Bed?

Does the Koala Sofa Bed (Gen 4) come with an ottoman?

How much weight can the Koala Sofa Bed (Gen 4) hold?

Koala Sofa Bed Generation 4

Assembly/Care

General Questions

Product Questions

Koala Sofa Bed Generation 3

Are the Byron Sofa Bed covers removable and machine washable?

How do I care for and clean my Byron Sofa Bed covers?

Why does my Byron Sofa Bed look uneven after unboxing?

Can I sleep on my Byron Sofa Bed as soon as it arrives?

What size sheets should I use on my Byron Sofa Bed?

How much weight can the Byron Sofa Bed hold?

Can I sleep on my Byron Sofa Bed every night?

How do I assemble my Byron Sofa Bed?

What size bed does the Byron Sofa Bed fold out to?

How high is the Byron Sofa Bed off the ground in bed mode?

What are the dimensions of the Byron Sofa Bed ottoman?

How much does the Byron Sofa Bed weigh?

What are the dimensions of the Wanda Sofa Bed?

Which side does the Wanda Sofa Bed chaise go on?

Where are the back cushions for my Wanda Sofa Bed?

How much weight can the Wanda Sofa Bed hold?

I can't reach the handles on my Wanda Sofa Bed's slide-out frame

Will the Wanda Sofa Bed slide out on carpet or rugs?

Shipping & Assembly

What are the Wanda Sofa Bed covers made of?

How durable is the Wanda Sofa Bed fabric?

Is it normal for my Wanda Sofa Bed fabric to look loose?

Can I remove the Wanda Sofa Bed covers?

Fabrics & Customization

How does the OG Sofa Bed arrive, and how do I assemble it?

What is the OG Sofa Bed?

Can I remove and wash the OG Sofa Bed covers?

Where are the legs and hooks for my Torquay Sectional Sofa?

Does the Torquay Sectional Sofa arrive with covers on?

Do I need tools to assemble the Torquay Sectional Sofa?

Is the Torquay Sectional Sofa easy to rearrange or move?

Is there a Torquay Sectional Sofa assembly guide?

What fabrics and colors does the Torquay Sectional Sofa come in?

Can I change my Torquay Sectional Sofa covers later?

How durable is the Torquay Sectional Sofa fabric?

Is the Torquay Sectional Sofa fabric water-resistant?

Why are my new Torquay covers wrinkled?

How do I wash my Torquay Sectional Sofa covers?

Should I wash my Torquay covers inside out?

Care & Maintenance

What makes the Torquay so comfy?

Is the Torquay Sectional Sofa eco-friendly?

Are the Torquay Sectional Sofa fabrics free from PFAS?

Comfort & Safety

What is the Tamarama Sectional Sofa?

Can I add sections to my Tamarama or change the layout later?

How does the Tamarama Sectional Sofa arrive, and how do I assemble it?

How do I clean and care for my Tamarama Sectional Sofa?

What fabrics and colors does the Tamarama Sectional Sofa come in?

How big is the Bangalow Sectional Sofa once assembled?

Why did some of my Bangalow covers arrive off the frame?

How do the Bangalow modules connect?

Can I assemble and take apart the Bangalow myself?

Is there a Bangalow assembly guide I can follow?

What's the difference between bouclé and demi-bouclé on the Bangalow?

How durable is the Bangalow fabric? Is 100,000 Martindale better?

Does the Bangalow ottoman connect to the sofa?

Does the Bangalow ottoman or chaise have storage?

Are the Bangalow covers machine washable?

Should I wash my Bangalow covers inside out?

How do I stop my Bangalow Sectional Sofa sliding on the floor?

How much weight can a Koala sectional sofa hold?

How many ways can I set up my Koala sectional sofa?

Can I add more pieces to my sectional sofa later?

Can I buy extra or replacement covers for my sectional sofa?

Can I remove the whole cover on my Torquay or Bangalow sectional?

How do I spot clean my sectional sofa?

Do I need a fabric protector on my Koala sofa?

How durable are Koala fabrics? (Martindale rating)

What is the water-resistant treatment on Koala fabrics?

Can a sofa bed ottoman connect to my sofa bed like a chaise?

Can I buy extra or replacement covers for my sofa bed?

Do you have a showroom where I can try a Koala sofa in person?

Whats Koala's return policy?

How does the 120-day trial work?

How do I start a return?

What do you do with returned products?

I bought my product second-hand from a friend, can I return it for a refund?

In what condition do you accept returns?

Do I need to keep the original packaging for a return?

Are there any return shipping fees?

How long does a refund take to process?

Can I exchange my item for a different colour or model?

Does the 120-day trial still apply to sale items?

120-Day Trial

What is covered under my warranty?

What is not covered by the Koala warranty?

How do I make a warranty claim?

Are warranties different for items bought on sale?

What should I do if my order arrives damaged?

How do I know if I have a defect or just natural wear?

I’m missing a part - can you send a replacement?

I received the wrong item, color or size. What do I do?

Warranty & Quality

Returns & Warranties

What payment methods do you accept?

Does the price include sales tax? Are there any tariff fees?

Do you offer financing or "Buy Now, Pay Later"?

More on Shop Pay Installments: Payments, Late Fees, and Missed Payments.

Can I use multiple payment methods for one order?

Do you have any discounts?

What’s the best way to snag a deal?

Can I use a discount code on top of sale prices?

I just bought this full price - can you match the sale price?

Payments, Sales & Discounts

Koala Sustainability & Responsibility

Sustainable Materials

Designed in Sydney

About Koala

Contact us: phone number, live chat and email

How can I leave a review or share my feedback?

Get in Touch

I recently made a purchase - can I get the sale price?

When does the Black Friday Sale end?

Can I purchase now during the sale but have my order delivered at a later date?

Can I return items purchased during the sale?

Will there be limited stock or delivery delays during the sale?

How do I get the most off?

Why isn't my discount code working?

Black Friday Sale 2026