General Enquiries
The "everything else" spot for the bits and pieces that don’t fit elsewhere. Learn more about our story, our commitment to the planet, and where you can find us in the real world.
Do you have any showrooms where I can test-sit a sofa?
We don't have showrooms, but we do have a 120-day risk-free trial! Buy it, try it at home, and if you don't love it, we'll pick it up for free and give you a full refund.
Can I order fabric swatches to see the colours in my home?
You can order free fabric swatch packs to see our colors in person. Just send us your name, address, and which range you are interested in, and we will set up a custom order for you.
Where are Koala products designed and made?
Koala products are designed and tested at our Sydney based studio to ensure top performance. Our manufacturing takes place in China and Thailand, where we maintain a high level of precision and quality for every piece.
Do you offer a removal service for my old furniture?
We don't offer a removal service for old furniture at this time. We suggest contacting your local council or a local charity to help clear out your old pieces before your new Koala order arrives.
Can I sign up for the mailing list to be the first to know about sales?
Stay updated on all our latest deals by signing up for our mailing list. Just visit our website and join our email list to get sale alerts and promotions sent straight to your inbox.
What should I do if I spot an issue with an ad or think there’s some misinformation?
If you spot an issue or misinformation in our ads, please reach out with the details. We will pass your concerns to the right team to review and make any necessary corrections.