The Koala Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, a natural characteristic of the material, and when our product is used in the usual course

The Koala Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, a natural characteristic of the material, and when our product is used in the usual course for its intended purpose and following our recommended care and use information.&#xA0;The Koala warranty is personal to you, the original purchaser. It cannot be transferred to anyone else and is only applicable while you are resident in the United States. The Koala warranty begins on the date that you receive your product and expires in 5 years.&#xA0;You can view our warranty terms <a href="https://us.koala.com/pages/warranty-terms">here</a>!

What does the Koala Warranty cover?

The following are not covered by the Koala Warranty:

The following are not covered by the Koala Warranty:<ul><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Normal wear and tear, including minor pilling, puddling, fading, stains and discolouration and normal softening of the product;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Natural characteristics of the product or material such as shedding of some natural fibres;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Environmental factors outside of Koala&#x2019;s control such as excessive moisture, heat and cold that cause damage or impair function to the product such as but not limited to mould;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Where products designed for indoor use are stored or used in an outdoor environment;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Minor changes, movement or settling of foams or cushioning layers that may cause visible or unseen indentations of less than 25 mm;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Natural variation or characteristics in materials such as, but not limited to colours, timber grain and features, minor gaps in plywood edges, variation in batch dyes, weaving processes and odours;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Damage caused by improper use (such as damage caused by pets), cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Damage caused by alterations or modifications made to the product or where the product is used in an abnormal manner and/or not for its intended purpose;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Damage caused by a 3rd party product such as but not limited to another retailer&#x2019;s bed bases or mattresses;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Products used for commercial purposes;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Any products sold as seconds, returns or similar, or where the defect has been drawn to the customer&#x2019;s attention when it was purchased;</li><li dir="ltr" style="font-family: Tahoma, Geneva, sans-serif;">Any consequential or incidental damage.</li></ul>

What isn't covered by the Koala Warranty?

Please reach out to us on our Koala "Contact Us" page so we can help get any issues sorted! We will require the following information from you regarding:. Koala will make every effort to promptly review your claim. If we determine that your claim is

Please reach out to us on our <a href="https://us.koala.com/pages/contact-us">Koala &quot;Contact Us&quot; page</a> so we can help get any issues sorted! We will require the following information from you regarding:<ul><li style="font-family: Tahoma, Geneva, sans-serif;">Details of the defect</li><li style="font-family: Tahoma, Geneva, sans-serif;">Proof of purchase</li><li style="font-family: Tahoma, Geneva, sans-serif;">Clear photos of the defect and</li><li style="font-family: Tahoma, Geneva, sans-serif;">Clear photos of the product or ID label</li></ul>Koala will make every effort to promptly review your claim. If we determine that your claim is valid, we will repair or replace (as applicable) your product. If your item is discontinued or not available, we may elect to replace your original product with a similar alternative.The warranty applies from the date you receive your product and will not restart from the date of any replacement or repair. The replacement or repaired product will get the benefit of the remainder of the original warranty period.

How do I make a warranty claim?

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About Koala

Byron Sofa Bed Assembly

How do I protect and clean my Byron Sofa Bed?

Are the Byron Sofa Bed covers removable?

I just assembled my Byron Sofa Bed, and it doesn’t look right.

Assembly/Care

Can I sleep on my Byron every night?

Byron vs. Koala Sofa Bed: What’s the Difference?

General Questions

What is the weight capacity of the Byron Sofa Bed?

How much does the Byron Sofa Bed weigh?

I want to buy an Ottoman to match! What are the dimensions?

What is the Byron's height from the ground (mattress + platform)?

What are the dimensions of the Byron Sofa Bed when assembled?

Product Questions

Byron Sofa Bed

Koala Sofa Bed Assembly

How do I protect and clean my Koala Sofa Bed?

Are the Koala Sofa Bed covers removable?

Do I need tools to assemble the Koala Sofa Bed?

I just assembled my Koala Sofa Bed, and it doesn’t look right.

Can I sleep on my Koala every night?

Koala vs. Byron Sofa Bed: What’s the Difference?

Is it normal for the Koala Sofa Bed have a scent after unboxing?

When can I start using my Koala Sofa Bed mattress?

Do regular fitted sheets and bedding fit on the Koala Sofa Bed?

What is the recommended weight capacity of the Koala Sofa Bed?

How much does the Koala Sofa Beds weigh?

What are the dimensions of the 46" Koala Sofa Bed when assembled?

What are the dimensions of the 64" Koala Sofa Bed when assembled?

What are the dimensions of the 70" Koala Sofa Bed when assembled?

Koala Sofa Bed

Can a Bangalow Ottoman be connected to the Bangalow Modular Sofa?

How many configurations can I create with the Bangalow Modular Sofa?

Configurations

How do I protect and clean my Bangalow Modular Sofa?

Can I remove the covers on the Bangalow Modular Sofa?

Can I swap covers on the Bangalow?

How secure are the brackets that connect the Bangalow Modular Sofa modules?

Bangalow Sofa Assembly

What are the materials of the Bangalow Modular covers?

Will my Bangalow slide or slip on my flooring?

What is the weight capacity for the Bangalow Modular Sofa?

How much does each box weigh?

Bangalow Modular Sofa

Our Products

What is Koala's return policy?

How does the 120-day trial work?

Do I need to pay before the 120-day trial is over?

How do I submit a request to return my product?

What do you do with returned products?

How long will it take to receive my refund?

I bought my product from a friend, can I return it for a refund?

In what condition do you accept returns?

Returns & 120-day Trial

Delivery & Shipping

What is the option to pay in installments on Shop Pay?

How do flexible payments work?

Are there late fees?

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Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Financing

Do you have a showroom?

Do you have any discounts?