Tracking & Delivery Windows
Keep an eye on your new gear as it makes its way to you. Find out how to track your boxes in real-time and what to expect on delivery day so you can clear a spot on the rug.
When will my order arrive?
How long does shipping take? Standard delivery is free and takes 7 to 21 days from dispatch. Sofa beds and ottomans come by FedEx to your front door; Byron, Wanda and our sectionals come by freight.
Can I choose a specific delivery date or time?
Choose a preferred delivery window at checkout. For Byron, Wanda and our sectional sofas, the freight carrier calls you to schedule a specific time. Need to change the date after ordering? Email us at [email protected].
Why is my order arriving in multiple shipments?
Our modular items often ship in multiple boxes which can occasionally get separated during transit. Check your tracking link to see the status of each individual box and when the rest of your order will arrive!
What if I’m not home to receive my delivery?
FedEx deliveries (Koala Sofa Bed, OG Sofa Bed, ottomans) can be left in a safe spot if you're out. Freight deliveries (Byron, Wanda and our sectionals) are scheduled with you by phone, so you can be home.
My delivery window starts tomorrow, but I still don’t have tracking. What should I do?
Tracking usually populates the night before your delivery window starts. If your window has already begun and you still haven't seen an email, reach out to us and we'll check on it for you!
Will the sale affect my delivery window?
Nope, your delivery will still land right within the window you chose at checkout. We’ve got everything under control so you can just sit back and wait for your new furniture to arrive!
Is it in stock, and when will my order ship?
The earliest ship date is on the product page under Add to Cart and updates with stock. Dates can differ by color and size, and orders ship together once every item is ready.
Where is my order? Track your order
Order status and tracking: track your order with the link in your shipping confirmation email. Here's when it arrives, how to find it, and what to do if your tracking hasn't updated.
Only some of my boxes arrived. Where's the rest of my order?
Only got one box, or missing a box? Larger orders ship in several boxes and FedEx sometimes splits them onto different trucks. The rest usually arrives within a day or two. Here's how to check and when to contact us.