We offer a 120 day trial period for all products purchased on our website — full-price or on sale. If you’re not convinced after 120 days, you can return your Sofa Bed, and even if you’ve used it you'll get a full refund (including any delivery charg
The 120-day trial is included for free when you buy any Koala product from our website, full price or on sale, and begins automatically once you receive your purchase. Simply buy it, get really comfortable with it and try it for up to 120 days. If yo
Yes, while you will be charged for your product when you purchase it, we offer a full refund (of your product and any original delivery charges) if returned within our 120-day trial period.
For returns within the 120-day trial and products under warranty, contact us through our Koala "Contact Us" page.
When a Koala product is returned it is cleaned and assessed. It is then donated to someone in need through our charity partners, re-homed, or recycled.
Your refund will be issued once your return has been collected. It can take 3-5 business days for the refund to be reflected on your method of payment.
No, our 120-day trial and 5-year warranty are both provided to the original purchaser only, and aren't transferable.
We want you to get the most out of your trial period, so get get comfy! While reasonable wear and tear is acceptable, returned goods should be without significant damage so that we can give them a second life!. All returned products are thoroughly cl